Everything you need to know about getting your order — and what to do if something isn't right. We keep it simple.
Every Bloome product is backed by a full 30-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us within 30 days of delivery and we will arrange a full refund or a replacement — whichever you prefer. No lengthy process, no conditions on use, no return shipping fees.
Email help@bloome.com within 30 days of delivery with your order number and a brief note. That is genuinely all we need.
We reply within one business day to confirm your refund or arrange a replacement. In most cases, no return is required.
Your refund is processed to your original payment method within 5–7 business days of confirmation.
| Situation | Covered? | Return Required? | Timeline |
|---|---|---|---|
| Product didn't work as expected | Yes — full refund | Usually no | Within 30 days of delivery |
| Reaction or sensitivity | Yes — full refund | No | Within 30 days of delivery |
| Arrived damaged or defective | Yes — replacement or refund | No | Contact us immediately |
| Wrong item received | Yes — replacement or refund | No | Contact us immediately |
| Changed your mind | Yes — full refund | May be required | Within 30 days of delivery |
| Subscription delivery | Yes — same policy applies | Usually no | Within 30 days of each delivery |
| Purchased through third-party | Not covered by Bloome | Contact retailer | — |