Questions,
answered with care.

Bloome* Hypochlorous Acid Skin Soothing Spray, 0.05% is our 0.05% HOCl face and body spray in a 120ml bottle — for everyday use on irritated, reddened, or post-treatment skin. Bloome Hypochlorous Acid Face & Neck Serum, .05% is our 0.05% HOCl face and neck serum formulated with phyllosilicate clay to firm, even tone, and reduce fine lines. Bloome Hypochlorous Acid Eyelid and Lash Solution, .02% is our gentler 0.02% HOCl eyelid solution — designed for the delicate eye area, safe for extensions, and helpful for blepharitis, styes, and dry eye.

Yes — all three Bloome formulas are designed for sensitive skin. They are fragrance-free, preservative-free, and formulated at pH 5.7, which matches healthy skin's natural pH. Hypochlorous acid is inherently gentle — it is the same compound your white blood cells produce to calm inflammation and protect tissue.

Bloome Hypochlorous Acid Eyelid and Lash Solution, .02% is formulated specifically for the eye area at a gentler 0.02% concentration. It is safe on eyelids, the lash line, and around the eyes — and safe with artificial lashes. For the face and neck, use Bloome* Hypochlorous Acid Skin Soothing Spray, 0.05% or Bloome Hypochlorous Acid Face & Neck Serum, .05%, taking care to avoid direct contact with the eyeball itself.

Our formulas contain only: Water, Sodium Chloride, Organic Acetic Acid, and Hypochlorous Acid. The Bloome Hypochlorous Acid Face & Neck Serum, .05% also contains Natural Minerals and Phyllosilicate Clay. No parabens, no sulfates, no synthetic fragrances, no artificial preservatives. The simplicity is intentional — HOCl does not need fillers to work.

The 120ml Bloome* Hypochlorous Acid Skin Soothing Spray, 0.05% typically lasts 6–8 weeks with daily use. The 50ml formulas (Lash + Lid and Lift + Calm) typically last 6–10 weeks. All products have a shelf life of 12+ months unopened and 6 months once opened, thanks to metal-free packaging that prevents HOCl degradation.

Yes. Apply Bloome to clean, dry skin before heavier moisturisers, serums, or sunscreen. HOCl is pH-balanced and non-reactive, so it works alongside most other skincare ingredients. If you use active acids or retinol, apply Bloome first and allow it to absorb before layering.

Hypochlorous acid is a naturally occurring molecule produced by your own white blood cells as part of your immune response. When your body detects bacteria, irritation, or infection, white blood cells release HOCl to disrupt pathogens and accelerate healing. Bloome delivers this same molecule — produced via electrolysis — in a stable, concentrated, skin-ready formula.

Most HOCl skincare products contain trace amounts of the active — often 0.005% or less — because HOCl is notoriously difficult to stabilise. Bloome formulates at 0.05% (face and neck) and 0.02% (eyes). Our metal-free packaging prevents the degradation that typically reduces HOCl potency after production, giving our formulas a shelf life measured in months rather than days.

Healthy skin has a slightly acidic pH of around 5.5–5.7, critical for maintaining the skin barrier. Many skincare products disrupt this balance. All Bloome formulas are crafted at pH 5.7 — precisely aligned with healthy skin — so they support rather than compromise your natural barrier.

Bloome uses Organic Acetic Acid in all formulas. HOCl itself is a biogenic molecule produced by living organisms — including your own body. While not certified organic in the agricultural sense, our products contain no synthetic chemicals, no manufactured preservatives, and no artificial fragrances or dyes. All products are made in the USA.

There is a growing body of peer-reviewed research supporting HOCl as a calming agent for inflammatory skin conditions including rosacea, eczema, acne, and psoriasis. HOCl reduces bacterial load and inflammatory triggers on the skin surface without disrupting the microbiome or barrier. Many Bloome customers use our products specifically for these conditions and report significant improvement with consistent use. For severe conditions, consult a dermatologist.

We currently ship throughout the United States. We are working to expand shipping to Canada and select international markets. Sign up for our newsletter for updates.

Standard shipping takes 5–7 business days from processing. Expedited options are available at checkout. Orders process within 1–2 business days and you receive a tracking confirmation email once shipped.

Free standard shipping is available on all orders over $45. For orders under $45, a flat rate applies at checkout. Subscribe & Save subscribers receive priority shipping handling on all subscription orders.

Once your order ships, you will receive a confirmation email with a tracking number. Use it on the carrier's website or visit the Track Order page on bloome.com. If you haven't received a tracking number within 3 business days, contact us at help@bloome.com.

Check your tracking number for the latest status. If it shows delivered but you haven't received it, check with neighbours and your building's mail area. If the issue persists, contact us at help@bloome.com with your order number — we will resolve it with a replacement or full refund.

Every Bloome product is backed by our 30-day satisfaction guarantee. If you are not happy for any reason within 30 days of receiving your order, contact us and we will arrange a full refund or replacement — whichever you prefer.

Email us at help@bloome.com within 30 days of receiving your order with your order number and reason. Our team will send return instructions and a prepaid label within one business day. Refunds are processed within 5–7 business days of receiving the return.

Contact us immediately at help@bloome.com with a photo of the damage and your order number. We will ship a replacement at no cost to you — no return required.

Yes. Our 30-day guarantee applies even if you have used some of the product. Skincare needs time to evaluate — we want you to give it a proper try. The only condition is that the return is initiated within 30 days of the delivery date.

Subscribers receive 15% off every order, applied automatically — no code required. Over a year, a subscriber purchasing Bloome* Hypochlorous Acid Skin Soothing Spray, 0.05% on a 60-day cycle saves approximately $17.94 compared to buying at full retail. Subscribing to the full set saves even more.

No minimum. You can cancel after your very first subscription order if you choose to. We believe the product earns subscriptions through quality, not contracts.

Log in to your Bloome account, go to "Subscriptions," and use the options to pause, skip a delivery, or cancel entirely. You can also contact us at help@bloome.com and we'll handle it immediately.

Yes — update your subscription to include different products, adjust quantities, or change delivery frequency at any time from your account dashboard. Changes apply to your next upcoming shipment.

Yes. Every subscription order is covered by the same 30-day satisfaction guarantee as a one-time purchase. If any delivery doesn't meet your expectations, contact us and we will make it right.

Visit our Shop page, select your product, choose between a one-time purchase or subscription, and click "Buy Now." Complete your shipping and payment details at checkout. Payment is secured by Visa, Mastercard, American Express, and PayPal.

Orders can be modified or cancelled within 2 hours of placement by contacting us immediately at help@bloome.com. After that window, if we cannot intercept the order, you can return it under our 30-day guarantee once it arrives.

Create an account during checkout by selecting "Create an account," or independently from the account login page. An account lets you track orders, manage subscriptions, view order history, and access subscriber benefits.

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